Return Policy

At Plug Art, we strive to provide our customers with high-quality clothing and exceptional service. However, we understand that sometimes a product may not meet your expectations or requirements. Therefore, we have crafted a comprehensive return policy to ensure your satisfaction.

General Returns:

Eligibility:

  • To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be in the original packaging with all tags attached.

  • Returns must be initiated within 14 days of the purchase or delivery date, in accordance with the EU Consumer Rights Directive.

Return Process:

  • To initiate a return, please contact our customer service team down below. Our team will guide you through the process and provide you with a return authorization (RA) number if applicable.

  • Please include the RA number, along with your name, order number, and reason for return, in the return package.

Return Shipping:

  • Under EU law, customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping method for returns to ensure safe delivery.

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to the original method of payment within 14 days after we receive the returned goods or proof of return shipment.

  • According to EU regulations, the refund will include the original shipping costs if the entire order is returned, except in cases where the customer opted for a more expensive shipping method than the standard one.

Exceptions:

Final Sale Items:

  • Final sale items are not eligible for return or exchange unless defective or damaged upon receipt.

Personalized or Customized Items:

  • Items that have been personalized or customized according to customer specifications cannot be returned unless defective or damaged.

Hygiene and Intimate Apparel:

  • For hygiene reasons, intimate apparel such as underwear and swimwear cannot be returned unless unworn with all tags intact and in their original packaging.

Exchanges:

  • We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please initiate a return as per the instructions above and place a new order for the desired item.

Contact Us:

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your shopping experience with Plug Art is enjoyable and hassle-free.

Plug Art reserves the right to amend this return policy at any time without prior notice. All updates will be posted on our website.

This policy ensures compliance with the EU Consumer Rights Directive, which provides customers with a 14-day window to return goods purchased online or by mail order.